Lucky 1 Privacy Policy

1 Introduction

Lucky 1 takes the privacy of its players seriously. This Privacy Policy describes how Lucky 1 collects, uses, stores and protects personal information provided by users of the Lucky 1 platform — including the website, mobile browser experience and any related services.

By registering an account on Lucky 1, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside the Lucky 1 Terms and Conditions.

If you have questions about how your data is handled, the Lucky 1 support team can be reached through the contact details provided at the end of this document. We will always aim to respond to privacy-related queries clearly and promptly.

This policy applies to all registered users of Lucky 1, including players who access the platform from Pakistan using JazzCash, Easypaisa, Raast, bank transfers, cards or any other supported payment method.

2 Data We Collect

Lucky 1 collects personal information at different stages of your interaction with the platform. Below is a breakdown of the types of data collected and when they are gathered:

Lucky 1 does not collect data beyond what is necessary for operating the platform, processing payments and meeting security obligations. We do not ask for information that has no clear purpose related to your account or transactions.

3 Why We Use Your Data

The personal data Lucky 1 collects is used exclusively for the purposes described below. We do not use your data for purposes outside of this list without your consent.

• Account creation and management: Your registration details are used to create and maintain your Lucky 1 account, verify your identity and link your activity to your profile.
• Processing deposits and withdrawals: Payment data is used to process PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. We need this data to send your winnings to the correct account.
• Security and fraud prevention: Device data, IP addresses and transaction patterns are monitored to detect unusual activity, prevent unauthorised access and protect against fraud.
• Customer support: Contact data and support communications are used to respond to your queries effectively and resolve account issues.
• Platform improvement: Aggregated and anonymised usage data helps the Lucky 1 product team understand how the platform is used and where improvements can be made.
• Responsible gaming compliance: Transaction and activity data is reviewed to identify signs of problem gambling behaviour and apply account protections where appropriate.
• Legal obligations: In certain circumstances, Lucky 1 may be required to process or retain data to comply with legal requests or regulatory requirements.

Lucky 1 does not use your personal data for targeted advertising campaigns, profiling for commercial third parties or any purpose unrelated to the operation of your account and the Lucky 1 platform.

4 Payment Data and PKR Transactions

Because Lucky 1 operates entirely in PKR and relies on Pakistani payment infrastructure, payment-related data deserves its own section. When you make a deposit or request a withdrawal, Lucky 1 processes the following:

• Your JazzCash or Easypaisa mobile number (used as the account reference for mobile wallet transactions)
• Your Raast ID or bank account number when bank transfer is used
• Card details where card payment is selected — these are processed through a secure payment gateway and Lucky 1 does not store your full card number
• The amount, date and status of each transaction

All payment data is stored in encrypted form. Withdrawal requests are matched against the account holder's verified identity to ensure funds are only sent to accounts owned by the registered player.

5 Sharing Your Data

Lucky 1 does not sell personal data. Your information will not be passed to advertisers, data brokers or unrelated commercial organisations. Data may be shared in the following limited circumstances:

• Payment providers: When processing a deposit or withdrawal, necessary transaction data is shared with the relevant provider — JazzCash, Easypaisa, Raast or your bank. These providers have their own privacy policies governing their handling of your data.
• Technology and platform partners: Lucky 1 works with third-party providers for certain platform functions such as game content, live casino streaming and platform infrastructure. These partners are contractually required to handle any data in line with data protection standards and may only use shared data for the specific service they provide.
• Legal and regulatory bodies: If Lucky 1 receives a valid legal request or is required to disclose data to comply with applicable laws, your data may be shared with the relevant authority. Lucky 1 will always aim to limit such disclosures to what is strictly required.
• Business transfers: In the event of a merger, acquisition or similar restructuring involving Lucky 1, player data may be transferred as part of that process. Registered players would be notified in advance of any such transfer.

Any third party that receives data from Lucky 1 is bound by appropriate data processing agreements. They are not permitted to use Lucky 1 player data for their own marketing or commercial purposes.

6 Cookies and Tracking Technologies

Lucky 1 uses cookies and similar technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small file saved to your browser that stores session and preference information.

The types of cookies used on Lucky 1 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last and where users encounter issues. This data is aggregated and does not identify individual users.
• Preference cookies: Store your settings and preferences so you do not have to re-enter them each visit — for example, your preferred language or display settings.
• Security cookies: Help identify and prevent fraudulent activity and protect against account takeover attempts.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to use core platform features including logging in and placing bets. Analytics and preference cookies can be disabled without impacting basic functionality.

7 Data Retention

Lucky 1 retains personal data for as long as is necessary for the purposes it was collected. Specifically:

• Active accounts: All account data, transaction history and verification documents are retained for the full duration your account remains active on the platform.
• Closed accounts: Following account closure, Lucky 1 retains core identity and transaction records for a minimum period required for security, dispute resolution and legal compliance purposes. After that retention period, data is securely deleted or anonymised.
• Support communications: Messages and support interactions are retained for a reasonable period to assist with ongoing or future queries related to the same account.
• Payment records: Transaction records are maintained for the period required for financial record-keeping purposes, after which they are securely archived or deleted.

When personal data is no longer needed and the retention period has passed, Lucky 1 deletes or anonymises it in a secure manner so that it cannot be used to identify you.

8 How We Protect Your Data

Lucky 1 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or loss:

• SSL encryption: All data transmitted between your browser and Lucky 1's servers is encrypted using SSL/TLS technology. This protects your login credentials, payment details and personal information from interception in transit.
• Encrypted data storage: Sensitive data — including identity and payment information — is stored in encrypted form on secure servers. Encryption keys are managed separately from stored data.
• Access controls: Only authorised Lucky 1 personnel with a specific operational need are permitted to access player data. Access is logged and reviewed regularly.
• Account security: Players are encouraged to use strong, unique passwords for their Lucky 1 account. Two-factor authentication options are available where supported to add an extra layer of protection.
• Fraud monitoring: Lucky 1's systems continuously monitor account activity for unusual patterns that may indicate unauthorised access or fraud. Suspicious activity triggers automatic alerts and review processes.

While Lucky 1 takes data security seriously and invests in protective measures, no online platform can guarantee absolute security. Players can help protect their own accounts by keeping login credentials private, logging out after each session and contacting support immediately if they suspect any unauthorised activity on their account.

9 Your Rights Over Your Data

As a registered Lucky 1 player, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data Lucky 1 holds about you. We will provide this within a reasonable timeframe following a verified request.
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. For most contact details, you can update these directly through your account settings.
• Right to deletion: You may request that Lucky 1 delete your personal data. Note that we may need to retain certain records for legal, security or financial compliance purposes even after a deletion request — in such cases, we will explain what is retained and why.
• Right to restrict processing: You can request that Lucky 1 limits how your data is used while a query or dispute is being resolved.
• Right to data portability: Where technically feasible, you can request your data in a structured, commonly used format.
• Right to withdraw consent: Where Lucky 1 relies on your consent as the basis for processing certain data, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the Lucky 1 support team. We will verify your identity before acting on any data request to ensure your information is not disclosed to an unauthorised party. All requests will be handled promptly and with respect for your privacy.

10 Minors and Under-18 Users

Lucky 1 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not attempt to register an account or use any part of the Lucky 1 platform.

If Lucky 1 becomes aware that an account has been registered by a person under the age of 18, that account will be closed immediately and any associated data will be deleted from our systems in line with our data retention procedures.

If you are a parent or guardian and believe that a minor in your care has registered on Lucky 1, please contact our support team immediately so that we can take appropriate action.

11 Updates to This Privacy Policy

Lucky 1 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, Lucky 1 will notify registered players through their account. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. If any update is unacceptable to you, you should stop using the platform and contact support to arrange account closure.

12 Contact and Privacy Queries

If you have any questions, concerns or requests related to this Privacy Policy or how Lucky 1 handles your personal data, the support team is available to assist. You can reach us at:

You can also find answers to common questions in the FAQ section. For account-related privacy actions such as updating your contact details, log in to your account and visit the account settings area.